FAQ - Frequently Asked Questions

What are the shipping times for your products?

We take 1-2 days to process your order and then 1-2 weeks maximum to deliver it to you.

Is the cactus dangerous for children?

No, absolutely not, we own CE standard, our cactus toy is not dangerous for children.

Do you ship all over the world?

Yes, absolutely. We ship worldwide.

Why does the "1 cactus bought, 1 cactus at 50%" discount not really reduce the exact half of the price of the cactus?

Indeed, the reduction of -50% on the second cactus purchased is applied to the original price of the product which is 29.99 €.

Where do we ship your product from?

Our offices are located in Martigues, France. Our international warehouse is located in China.

Do you provide product tracking/tracking information?

Yes, wait 1-2 days after your order and you will receive your delivery information by email.

Some items are missing from my order, what's going on?

Our products are shipped separately according to your order. If this contains, for example, articles from two different warehouses, there will therefore be two deliveries. The rest of the order will most certainly arrive shortly.

I received a damaged item. What can I do ?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: contact@marcuslecactus.com and we will send you a similar replacement item as soon as possible.

Where are you located?

We are located in Martigues in France

I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need assistance in tracing your package or would like to inquire about it, please contact us by email at the following address: contact@marcuslecactus.com

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 10 days of the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policy:

Our policy lasts 10 days. If 10 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept products for intimate or sanitary use, hazardous products or flammable gases or liquids.

To make a return, you must present us with a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain situations where only a partial refund is granted: (if applicable)

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)

If you haven't received your refund yet, please check your bank account again first.

Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.

Then contact your bank. There is often some processing time required before a refund is posted.

If after completing all of these steps you still have not received your refund, please contact us at contact@marcuslecactus.com

Sale items (if applicable)

Only regular priced items can be refunded. Unfortunately, sale items are non-refundable.

Exchanges (if applicable)

We replace an item only if it is defective or damaged. If in this case you wish to exchange it for the same article, send us an e-mail to contact@marcuslecactus.com and send us your article to: La Poste, All. Nicephore Niepce, 13500 Martigues, France

Gifts

If the returned item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.

If the item was not identified as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and he will know that you have returned the item.

Dispatch

To return a product, you must send it by post to: 38 Boulevard camille pelletan, 13500 Martigues, France

Depending on where you live, the time it takes to receive your exchanged product may vary.